More time for core business by outsourcing transport

Na-Nomi is a co-packing organization that helps companies to adapt Fast Moving Consumer Goods (FMCG) packaging to different distribution channels and customers. Examples are: repacking, sticking stickers and filling displays for retail locations. Taking care of the transport was an extra service that Na-Nomi provided to its customers. Due to the increasing demand, this extra service became more and more a cost item. They therefore chose to outsource this service to Freight Frame.

“When you're co-packing, you're not working on a shipment. It took us a lot of time.”

Na-Nomi is very customer-oriented and actually takes care of everything a customer asks. Michael Kroon, Operational Manager also calls these Value Added Logistics (VAL) activities. Michael: “When a pallet arrives, we do something with it – from repacking to labeling – and then send it back.” A new customer and increasing demand for transport meant that the organization was short of time to organize the transport. Logical, because it was an extra service. Michael: “When you’re co-packing, you’re not doing a shipment. As a result, we noticed that we were not always focused on the shipments and it cost us a lot of time.” This had to change. Na-Nomi went looking for a party that can transport a box to full trucks, and everything in between for its customers. They ended up with Freight Frame, who specialize in international transport to Scandinavia, but at the same time also provide transport in the Netherlands and the rest of Europe.

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“A shared inbox ensures direct contact, but we can also monitor the assignments at the same time.”

Michael Kroon Practitioner Manager

After the move from Katwijk to Haps in September, Na-Nomi immediately decided to outsource the transport to Freight Frame. Michael: “They take care of the complete transport handling for our customers. A shared inbox ensures that the requests arrive directly at Freight Frame, but that we can also go to this inbox ourselves. This allows us to monitor it and our customers still have direct contact with the carrier. Of course we also communicate this and it is transparent and clear for everyone.”

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“Time and attention in the right place”

By outsourcing the transport, Michael noticed that they can invest more time and effort in their core business. Without worrying about deliveries. “The customer is better informed than before, receives more information about the freight and receives feedback if, for example, something goes wrong. This is really a big improvement.” Michael sees that reflected in the performance. The deliveries are faster, more efficient and are almost always on time. For example, he recently visited a customer for a quarterly meeting and they were very satisfied with the state of affairs and the transport. And satisfied customers, that’s what you do it for.

Nabuurs Group

Na-Nomi and Freight Frame are both part of the Nabuurs Group. This allows them to join forces and offer the best transport solution for every customer. Whether this is transport to Scandinavia, possibly in combination with co-packing, or through Europe, as for Na-Nomi. Freight Frame will not shy away from any challenge. Curious about what they can do for your transport challenge? Feel free to contact us and we will be happy to tell you more about our method.

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