Na-Nomi is very customer-oriented and actually takes care of everything a customer asks. Michael Kroon, Operational Manager also calls these Value Added Logistics (VAL) activities. Michael: “When a pallet arrives, we do something with it – from repacking to labeling – and then send it back.” A new customer and increasing demand for transport meant that the organization was short of time to organize the transport. Logical, because it was an extra service. Michael: “When you’re co-packing, you’re not doing a shipment. As a result, we noticed that we were not always focused on the shipments and it cost us a lot of time.” This had to change. Na-Nomi went looking for a party that can transport a box to full trucks, and everything in between for its customers. They ended up with Freight Frame, who specialize in international transport to Scandinavia, but at the same time also provide transport in the Netherlands and the rest of Europe.
“When you're co-packing, you're not working on a shipment. It took us a lot of time.”
